Why Cbeyond
Customer Stories
Cbeyond Puts Healthcare Practice In Touch with Patients' Needs
Business Challenges
- Reduce complexity of using five separate vendors for communication needs
- Manage landline and mobile calls and afterhours call-forwarding crucial to complete patient support
- Maintain email and Internet uptime crucial to patients updating appointments and receiving timely reminders
Results with Cbeyond
- A single voicemail box serves the landline and mobile numbers, and automatically pages Dr. Caughey and staff
- Microsoft Outlook sends appointment reminders to patients automatically
- Staff can easily forward patient calls and change service settings online
The growing healthcare practice of Dr. Caughey, D.D.S. was moving to a new location - and searching for a way to simplify its communication services. After careful consideration, office manager Roy Hinshaw decided to consolidate the practice's communications services with Cbeyond.
- Absolute reliability. Reliable email and Internet uptime, combined with an easy-to-manage call-forwarding system, ensure that patients can always reach the practice.
- A consolidated solution. Cbeyond replaced the services of five separate vendors.
- A payment plan that works for small businesses. All of Cbeyond's services are managed through a single account, with automatic payment options.
"So far, Cbeyond has more than lived up to expectations. We're purchasing nearly every add-on service that Cbeyond offers."
Roy Hinshaw
Office Manager
The Cbeyond Solution
Dr. Caughey's practice uses a BeyondVoice I with BeyondMobile package, along with add-on applications such as Integrated Voicemail and Fax to Email. To review and manage the account and pay their Cbeyond bill, Hinshaw logs in frequently to Cbeyond Online™, Cbeyond's customer portal.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T-1 Internet connection and a scalable calling plan for mobile, domestic long distance, and inbound toll-free calling.
- BeyondMobile keeps a mobile workforce connected with mobile voice and data services.
- CbeyondOnline, Cbeyond's customer control panel, offers easy management of account settings and payment options.
Results and Benefits
Cbeyond's communication services are more reliable and easier to manage. According to Hinshaw, the perception that the practice has stayed at the forefront of technology also impresses patients - and helps to drive referrals.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T-1 Internet connection and a scalable calling plan for mobile, domestic long distance, and inbound toll-free calling.
- BeyondMobile keeps a mobile workforce connected with mobile voice and data services.
- CbeyondOnline, Cbeyond's customer control panel, offers easy management of account settings and payment options.
Download the full case study
