Why Cbeyond
Customer Stories
BeyondVoice Makes Brokers Even More Efficient Away from the Office
About Century 21 Southern Crescent
- Award-winning real estate brokerage
- Serves a territory dubbed "America's Hottest County"
- Headquartered in Fayette County, GA
Download the full case study
Business Challenges
- Prevent Internet outages that disrupt business
- Consolidate Internet, local, and long-distance calling services
- Simplify voicemail management across phone lines
Results with Cbeyond
- Dependable, high-quality Internet connectivity
- Consolidated services from a single provider, with a single bill
- Superior voicemail features help brokers retrieve and manage their messages
Reliable Internet service is the life-blood of real estate entrepreneurs like Century 21 Southern Crescent. Honored as the 1992-2005 CENTURION Award Winning Office and serving an area described as "America's Hottest County" in American Demographics Magazine, Century 21 Southern Crescent had a thriving business - but identified several key communications requirements:
- Reliable Internet service. Frequent and extended outages were extremely disruptive to the business.
- Consolidated Internet, local and long-distance calling services. A single provider could provide a simple bundled solution.
- Simplified voicemail management across phone lines. With leads coming in from land and mobile lines, sales agents would benefit from an integrated mailbox that could be checked by phone or from a PC.
"Cbeyond is dependable, easy-to-use and innovative, and that's important to me when selecting a service provider for something as important as our communications services."
Terri Kellerman
Managing Broker and Vice President
The Cbeyond Solution
Cbeyond's BeyondVoice service, featuring local and long-distance landline services and high-speed Internet, improves Century 21 Southern Crescent's productivity and efficiency, and delivers the dependability they demand.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T-1 Internet connection and a scalable calling plan for mobile, domestic long-distance, and inbound toll-free calling.
- With Integrated Voicemail, a broker's voicemail box is shared between mobile and landlines.
- Unified Messaging allows brokers to forward, delete, save, and back-up important voicemail messages right from their email inboxes. Voicemails are sent as attachments in email and can be played back by any standard PC media player.
Results and Benefits
With Cbeyond, Century 21 Southern Crescent has the service and support they need to manage properties online, take online training courses, and never lose a sales lead.
- With Cbeyond, Century 21 Southern Crescent no longer experiences Internet service outages.
- Cbeyond's reliable service and superior voicemail features support brokers at the office and in the field.
- Consolidated Internet and voice services are easier to manage - and offer a more dependable service model .
Download the full case study
