Why Cbeyond
Customer Stories
A Service Good Enough to Write Home About
About Digital Interiors
- Delivers high-tech home entertainment and automation solutions
- Three different locations
- Headquartered in Alpharetta, GA
Download the full case study
Business Challenges
- Replace local and long-distance telephone provider
- Obtain high-speed Internet access from a trusted provider
- Find customer service that is reliable and proactive
Results with Cbeyond
- Cbeyond's voice and data package offered better services at a lower price
- Installed High-speed T1 internet access in all three locations
- Customer care supports Digital Interiors before there is a known problem
Digital Interiors installs high-tech home electronics systems to their residential customers, with products that range from home theater installs to security systems. Their own office, however, suffered from an overpriced traditional telephone provider and antiquated Internet access. Digital Interiors called on Cbeyond for an integrated solution:
- Replace local and long-distance telephone provider that charged premium rates. Digital Interiors was confident they could find the same service at a lower cost.
- Obtain high-speed Internet access from a trusted provider. None of the company's offices had high-speed Internet access, impairing their ability to perform sales and research online.
- Find customer service that's reliable and proactive. Digital Interiors counts on its providers not only for reliable service, but for warnings on viruses and other disruptions that could afflict their network.
"Cbeyond provides good and reliable service. . There is no question this service is better than any service out there."
George Ide
Owner, Digital Interiors
The Cbeyond Solution
Cbeyond's BeyondVoice package delivers a single solution for voice and data that meets Digital Interior's standards of speed and dependability.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T-1 Internet connection and a scalable calling plan for mobile, domestic long distance and inbound toll-free calling.
Results and Benefits
At a lower cost, Cbeyond offered service superior to what Digital Interiors had received in the past. Three new T-1 lines gave the company's three locations high-speed access to the Internet.
- Cbeyond's BeyondVoice package of voice and data comes at the same price as the previous vendor's telephone service alone.
- Cbeyond's customer service stays on top of viruses and other risks. "Two or three of our computers had the 'Sobig' virus," recalls Ide. "Cbeyond's technical team called us and let us know - and we were able to shut down, reboot, and stop the virus."
Download the full case study
