Why Cbeyond
Customer Stories
Reliable Service for Critical Client Communications
About Harris Consulting
- Financial services firm managing over $50 million in client assets
- Headquartered in Roswell, GA
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Business Challenges
- Reduce monthly telephone charges
- Acquire reliable high-speed Internet access
Results with Cbeyond
- In a single package, all the voice and data services a small business needs
- Harris Consulting saves up to $2,000 monthly
- Secure web site hosting updated Harris' web presence
Harris Consulting manages over $50 million in assets for clients who turn to them for advice on how best to allocate their funds. But the firm's communications provider charged a premium for phone service, even before the firm upgraded to a high-speed T1 connection. "We constantly communicate via the Internet, so we need to know that our service provider isn't going to close its doors and leave us high and dry," says co-founder and principal partner Joe Harris. He asked Cbeyond for a new approach:
- Reduce monthly charges. Harris Consulting sought a new communications vendor that could reduce costs without compromising service.
- Acquire reliable high-speed Internet access. The firm's volume of business demanded a T1 line, but Harris needed a provider it could count on.
"With Cbeyond, we have one vendor for all of our communications needs, and it is at a price that we can afford. The service is very reliable and the customer service representatives are very friendly and responsive."
Joe Harris
Asset & Retirement Management Specialist, Harris Consulting
The Cbeyond Solution
Cbeyond's BeyondVoice package upgraded Harris Consulting's voice and data communication services, delivering greater value at a lower cost than their previous phone service alone.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T1 Internet connection and a scalable calling plan for mobile, domestic long distance and inbound toll-free calling.
Results and Benefits
A full service provider, Cbeyond combines voice and data services with features such as web hosting and online account maintenance. With Cbeyond, Harris Consulting saves $1,500 to $2,000 monthly compared to its previous provider.
- Cbeyond's BeyondVoice service efficiently manages voice and data capacity by using idle voice lines for broadband Internet access - improving speed and saving money at the same time.
- The Harris Consulting web site is hosted by Cbeyond, giving clients a secure way to view their account information and research mutual fund news and industry headlines.
- Reliable service and a strong customer support team keep Harris Consulting connected to its clients.
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