Why Cbeyond
Customer Stories
Cbeyond Helps Consulting Firm Scale for Success
About JK Consulting
- Consulting and one-stop shop for communications equipment
- A network with more than 350 computers
- Headquartered in Lockport, IL
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Business Challenges
- Provide reliable, uninterrupted communication services
- Demonstrate the quality of the service
- Scale communication service to enable growth
Results with Cbeyond
- Assisted sales with Cbeyond's managed services
- JK Consulting has become a customer and reseller
- Assists in beta-testing Cbeyond's new service offerings
After partnering with Cbeyond as a reseller in 2005, JK Consulting became a customer in 2006 when it came time to select a new communications service provider. JK Consulting president Justin Kelm was impressed by Cbeyond's track record of reliable service and its extensive portfolio of communications solutions:
- Excellent quality at the right price. As a managed service provider, JK Consulting needed a cost-effective T1 connection to keep its servers running efficiently.
- Upgrades that help the business expand without a pause. As JK Consulting grows, it needs to upgrade its phone and Internet service without dropping crucial calls or disrupting customer service during the transition.
- A product they can stand behind. By using the services they sell, JK Consulting could represent a provider that impressed them as much as it appealed to customers.
"I've never had a bad experience with Cbeyond's quality of service. It is something I can count on daily."
Justin Kelm
President, JK Consulting
The Cbeyond Solution
As a reseller, JK Consulting turned to Cbeyond to network their new office space in 2006 with a reliable T1 connection and full phone service. After two successful years with BeyondVoice® I service, JK Consulting upgraded to BeyondVoice II, describing the process as "flawless." As they continue to grow, JK Consulting is considering adding BeyondVoice III, as well as the BeyondMobile® service to support their technicians.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T-1 Internet connection and a scalable calling plan for mobile, domestic long distance, and inbound toll-free calling.
- BeyondVoice II adds a second TI connection and additional domestic long-distance and toll-free minutes.
- BeyondMobile keeps a mobile workforce connected with mobile voice and data services.
Results and Benefits
With Cbeyond, JK Consulting has a communications provider that it can trust with its business - and its customers. JK Consulting's partnership with Cbeyond has even extended to taking part in beta tests and evaluating new offerings.
- The speed of Cbeyond's dedicated T1 lines allows JK Consulting to demonstrate the reliability of its own offerings.
- By inviting its partners into beta tests and constantly soliciting their feedback, Cbeyond solidifies its commitment to its partners and to the quality of its service.
- Seamless upgrades and higher tiers of service allow Cbeyond to keep up with JK Consulting's growth and ability to serve a wider range of customers.
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