Why Cbeyond
Customer Stories
Marena Group Compresses Admin Time and Cost with Cbeyond
Business Challenges
- Communicate reliably and cost effectively
- Control costs and increase efficiency
- Compete in a global economy
Results with Cbeyond
- Reduced voice and data expenses
- More competitive pricing via cost savings
- Seamless customer service and strategic account retention
Marena Group specializes in the production of compression garments worn by patients after surgeries. These garments are critical to the long-term success of a wide variety of operations. With the mass movement of previously US-based manufacturing operations to overseas locations, Marena Group faced several challenges:
- Communicate reliably and cost effectively. Marena places a heavy emphasis on personalized service, but its workforce has become increasingly mobile, more frequently traveling abroad and working remotely.
- Control costs and increase efficiency. The lower the costs of doing business exclusive of labor, the more competitive the company can be.
- Compete in a global economy. Find advantages over foreign-based manufacturers that benefit from drastically reduced labor costs.
"Cbeyond allows us to be responsive without adding a lot of overhead costs, which we would have to pass on to our customers. No matter where we are in the world, we can respond and that makes our customers happy."
Bill Watkins
Co-founder and co-owner, Marena Group
The Cbeyond Solution
Marena Group had been using a variety of large communication services but felt a single-source provider for voice and data services would be a better fit for its business. When Marena Group moved its services to Cbeyond, the company was able to consolidate its communications portfolio and took advantage of package pricing to reduce costs. The Cbeyond solution was tailored for worldwide mobile operations:
- Cbeyond's BeyondVoice I®
- BeyondOffice® applications
- Mobile lines
- Cbeyond VPN
Results and Benefits
The transition from previous providers to Cbeyond was seamless and the partnership has had many benefits, including helping Marena Group remain competitive in a highly challenging manufacturing environment:
- Significant reductions in voice and data expenses
- More competitive pricing through system cost savings passed on to customers
- Seamless customer service and strategic account retention via Cbeyond BeyondMobile service and fast response to customers anytime and from anywhere
Download the full case study
