Why Cbeyond
Customer Stories
A Better T1 Plus Phone Service In A Single Package
About Neonatology Associates
- Group of 29 board-certified doctors
- Relies heavily on web-based applications
- Headquartered in Atlanta, GA
Download the full case study
Business Challenges
- Upgrade from a fractional T1 line
- Consolidate voice and data services while cutting costs
- Support remote access to the company network
Results with Cbeyond
- Neonatology Associates can count on two dedicated T1 lines
- A single package for voice and data reduces cost and simplifies support
- High-speed Internet connection makes it easy to log in from home
Neonatology Associates, P.C. is a group of 29 board-certified doctors serving the needs of medically vulnerable newborns and children, as well as their families. The practice could no longer depend on web-based applications that ran sluggishly over their existing Internet connection. They asked Cbeyond to address several issues:
- Upgrade from a fractional T1 line. Neonatology Associate's current service hampered its ability to perform mission-critical work.
- Consolidate voice and data services while cutting costs. The practice paid a premium for local and long-distance phone service with limited features.
- Support remote access to the company network. Doctors need to log into the office server and finish administrative tasks from home.
"Cbeyond is much more customer friendly than the service we previously had. They actually follow up on trouble tickets, letting me know that an issue has been resolved."
Ross D. Rohde
Practice Administrator, Neonatology Associates
The Cbeyond Solution
With a single package of voice and data services, Cbeyond upgraded Neonatology Associates' communication services, at a lower cost than the practice's original providers.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T1 Internet connection and a scalable calling plan for mobile, domestic long distance, and inbound toll-free calling.
- BeyondVoice II adds a second T1 connection and additional domestic long-distance and toll-free minutes.
Results and Benefits
With reliable high-speed Internet service, the team at Neonatology Associates works efficiently both in the office and at home, and avoids the hassles of managing multiple providers. "It has been nice to have our new telecommunications service all wrapped up in one package," says Ross A. Rohde, "and we are very pleased that we are paying less now than we were for a service that provided only 2/3 of our current service!"
- With a high-speed connection, Neonatology Associations allows doctors to access the company server from home to enter patient billing information. The practice's billing department also processes insurance claims more efficiently.
- A single vendor for voice and data services cuts down on administrative costs.
- Cbeyond's customer support is reliable and proactive, saving the practice the trouble of following up on trouble tickets and service issues.
Download the full case study
